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10 year warranty

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WARRANTY AND CARE & MAINTENANCE

WARDROBES DIRECT PROMISE

At Wardrobes Direct Ltd we want all our customers to be assured that when they select any Wardrobes Direct product for their Wardrobe and Storage solutions, they are getting the very best.

We guarantee we select only the Best Quality Materials and process them in our purpose designed manufacturing plant to ensure we supply our valued customers with product excellence. We are so confident of our Quality and attention to manufacturing standards we proudly offer a 10 year warranty.

 

WARRANTY

In the unlikely event should any of our products fail during this time due to materials or manufacturing faults, we will offer a full replacement of faulty products. Our wardrobes and sliding doors are designed to last a long time when properly maintained and cared for. Under the Wardrobes Direct Warranty, we assure the purchaser that all moving parts will be free from defects in materials and workmanship for a duration of 10 years from the date of purchase. Excluded from this Warranty is door buffer tape which may need to be replaced periodically by the customer.

This warranty is void in the following circumstances:

  1. If the doors or organisers have not been installed by an authorized installer from Wardrobes Direct, or for supply-only cases if the doors or organisers have not been installed according to Wardrobes Direct installation instructions.
  2. If the doors or organisers have not been fully paid for.
  3. If the doors or organisers have not been adequately maintained or have been exposed to harsh cleaning practices.
  4. If the doors or organisers have been misused, abused, or handled inappropriately.
  5. If the doors or organisers have been modified, reinstalled, or stored improperly.

Should a warranted defect be found, the purchaser shall promptly notify Wardrobes Direct, supporting the claim with proof of purchase (invoice or receipt) and written notice detailing the defect.

CARE & MAINTENANCE

SLIDING DOORS

Wardrobes Direct Sliding Doors are built for long-lasting, trouble-free performance. To ensure their durability, regular maintenance of both the doors and tracks is essential. Make sure to keep the floor track clear of any debris or carpet fluff to allow smooth rolling of the bottom wheels.

It’s crucial that the doors always slide effortlessly. Ensure the wheels are correctly positioned inside the channel guide within the track system. If doors are moved too quickly or there is obstruction within the track, the bottom wheels are likely to dislodge from the track. Simply lift the door and position the wheels back into the channel guide. If you encounter any resistance, refrain from applying force, as there might be an obstruction hindering their movement either behind the doors or within the tracks.

For cleaning the doors and tracks, avoid using water-based cleaners or harsh cleaning products, as they may cause damage.

Should you encounter any issues with your Wardrobes Direct Sliding doors, feel free to reach out to our dedicated service team to assist you promptly.

ORGANISERS

Wardrobes Direct wardrobe organisers are crafted from robust materials, ensuring minimal maintenance needs. It’s important to keep in mind that our organisers are specifically designed for storing clothing and personal items exclusively. Avoid using water-based cleaners or harsh cleaning products, opt instead for gentle cleaning methods such as a dry cloth, vacuum or duster to maintain its longevity and functionality.